GrabOne Promise

We want you to be confident that if you buy a GrabOne deal and redeem your GrabOne Coupon, the relevant business will provide the goods or services to you. At the end of the day, if the business doesn't deliver, you will be out of pocket and our reputation will be at stake.

So this is our promise to you – if you attempt to redeem a GrabOne Coupon from a business that no longer operates, or if that business fails to honour the terms and conditions of the coupon, we will refund the price that you paid to us for the GrabOne deal.

All we ask is that you notify us within five working days following your failed attempt to redeem your GrabOne Coupon. You can contact us by calling (028) 9055 4700 or contacting us. Of course, some terms and conditions apply and these are set out below:

  1. The GrabOne Promise will not apply if a business's refusal to honour the GrabOne deal is because the Universal Fine Print or the Fine Print have not been complied with. For example, you will not receive a refund if a restaurant does not honour a GrabOne Coupon that you have given to a friend who is under18 years old, and your friend tries to redeem that GrabOne Coupon for alcohol.
  2. If you have given your friends or family a GrabOne Coupon and they cannot redeem the GrabOne Coupon for the reasons mentioned above, we will give the refund to you and not your friends/family.
  3. We will not be liable for any other loss or damage incurred by you, and/or any person that you give the GrabOne Coupon to, as a result of a business's failure to honour your GrabOne Coupon. For example, if you incur costs travelling to the business where the services in a GrabOne deal would have been provided, we will not be responsible for those costs.

Thanks for using GrabOne. We hope you enjoy your GrabOne deal, backed by our GrabOne Promise.

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